Help Centre
How can we help?
Search our knowledge base for instant answers. Still stuck? Email pulse@pulsefitness.fit.
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Getting started
New to PULSE? Start here.
What is PULSE?+
PULSE is an all-in-one fitness companion: a coach-built training plan in 60 seconds, AI physique analysis, macro tracking, a meal-prep library and run tracking.
How do I create my first training plan?+
From the home page, tap 'Build my plan' and complete the short quiz — goals, experience, training days, equipment and rest days. You'll get a personalised weekly plan in under a minute.
Do I need an account?+
You can browse and try the quiz without an account. Signing in lets you save your plan, physique scans, macros and progress across devices.
Is PULSE free?+
Yes — the core plan builder, FAQs and Help Centre are free. Some premium features may require a subscription in the future.
Training plan
Everything about your weekly plan.
How do I reset or regenerate my plan?+
Open the plan quiz again from the home page. Completing it will overwrite your current plan with a fresh one based on your new answers.
How do I choose my rest days?+
During the quiz there's a 'Rest days' step with a weekday selector. Tap the days you'd like off — the plan automatically distributes your sessions across the remaining days.
Can I train more or fewer days per week?+
Yes. Adjust your available training days in the quiz. The generator will spread or double up sessions to fit your schedule.
What do the exercise diagrams show?+
Each exercise has a simple visual showing body position and movement, plus target muscles, sets, reps and coaching notes. They're designed to be readable at a glance in the gym.
Can I swap an exercise I don't like?+
Not yet in-app — for now, substitute a similar movement (same muscle group and equipment). We're working on an in-app swap feature.
Physique scan
How the AI analysis works.
How does the AI physique scan work?+
Upload a clear, well-lit photo. Our model estimates muscle balance, posture cues and areas to prioritise, then feeds that back into your plan recommendations.
What kind of photo works best?+
Neutral standing pose, arms slightly away from body, form-fitting clothing, bright even lighting, plain background. Front-on works best.
Is my photo stored?+
Photos are processed to generate your analysis and stored securely against your account so you can track progress. You can delete them at any time by emailing pulse@pulsefitness.fit.
Macros & meals
Nutrition tracking and meal prep.
How do I update my macros?+
Retake the quiz or edit your profile — your calorie and macro targets are recalculated from body stats, goal and activity level.
How is my calorie target calculated?+
We use the Mifflin-St Jeor equation for BMR, multiply by an activity factor, then apply a surplus or deficit based on your goal (build, maintain or cut).
Where do the meal preps come from?+
Recipes are coach-built for macro clarity. Each prep lists calories, protein, carbs, fats and prep time so you can plug them straight into your day.
Account & login
Signing in and managing your account.
I can't log in — what should I do?+
1) Check your email and password for typos. 2) Try 'Forgot password' to reset. 3) Make sure you're using the same sign-in method you signed up with (email vs Google). Still stuck? Email pulse@pulsefitness.fit.
How do I reset my password?+
On the sign-in screen tap 'Forgot password?' and enter your email. You'll get a reset link within a minute — check spam if it doesn't appear.
How do I delete my account?+
Email pulse@pulsefitness.fit from the address on your account and we'll delete your account and associated data within 7 days.
Can I use PULSE on multiple devices?+
Yes — sign in with the same account on any device and your plan, macros and scans sync automatically.
Billing
Payments, invoices and refunds.
How do I get an invoice?+
Email pulse@pulsefitness.fit with your account email and the date of purchase — we'll send a VAT-ready invoice within one working day.
What is your refund policy?+
If something isn't right, email us within 14 days of purchase and we'll make it right — usually a full refund, no questions asked.
Privacy & data
How we handle your information.
Where is my data stored?+
Your plan, scans and tracker data are stored securely on our backend and only used to power your experience inside PULSE. We never sell your data.
How do I export my data?+
Email pulse@pulsefitness.fit and we'll send you a copy of everything associated with your account within 7 days.
Troubleshooting
Fixes for common issues.
The site is slow or won't load — what should I do?+
1) Refresh the page. 2) Try a different browser or clear cache. 3) Check your internet connection. 4) Disable browser extensions that might block scripts. If it persists, email pulse@pulsefitness.fit with a screenshot.
My plan isn't showing up.+
Make sure you're signed in with the same account you used to build the plan. If it's still missing, retake the quiz — your plan will regenerate instantly.
A button or feature isn't working.+
Try a hard refresh (Ctrl/Cmd + Shift + R). If the issue continues, email us with the page URL, your device and a short description of what happened.
Need a human?
We're one email away.
For anything the FAQs can't resolve — account changes, billing, bug reports or partnerships — email our support team directly.
Email pulse@pulsefitness.fit→